oTMS招聘控制塔高级经理、销售、物流专员和项目驻场（广州、上海、绍兴新昌）

Transport Control Tower (TCT) Head, South China (Senior Manager)

TCT Regional Head is responsible to manage daily operations, project implementations and client relationships of oTMS digital TCT service branded as oTMS Orange, which is a primary strategic development focus for us going forward. More about oTMS and Orange product here. 

Location: Guangzhou

Report to:  CEO (in interim, in future to National Transport Control Tower Head)

Team size: 10+ in customer service, operations & procurement

Duties and Responsibilities：

• Operations: oversee daily transport operations of regional clients to ensure all shipments are fulfilled according to client and internal SOPs and KPIs

• Digitization: ensure implementation & high utilization of Orange digital TCT tools with clients & downstream carriers according to company policies and targets

• Performance Review: design and review operational and financial KPIs with clients and carriers, implement and conduct regular review process.

• Continuous Improvement: Identify, design and implement innovative process & technology improvements to improve efficiency, service levels, reduce cost, extend digitization scope in order to secure & grow client business.  

• Implementations: direct responsibility to implement new projects incl. client, carrier and driver onboarding, SOP/KPI etc.  

• Client Relationships: maintain & develop close communication with the client’s key stakeholders and related senior management team to secure and extend oTMS business share and act as effective escalation point. 

• Carrier Management: manage carrier sourcing and procurement to develop and maintain competitive cost and operations platform necessary to run & grow regional TCT operations. Utilize oTMS digital bidding & performance management tools as a basis.

• Sales Support: work with regional & national sales, solutions and software teams to secure new clients incl. design of operational solutions, competitive carriers, assist in data collection & analysis, client presentations etc.

• Team Management: directly manage operations (incl client onsite), customer service and carrier procurement teams. Support SaaS software & Orange sales teams located in Guangzhou branch 

• Financials: P&L responsibility for Orange results in South China, responsible for signoff of project financials & timely billing and AR collection.

Skills and Specifications：

• 10+ years experience in B2B contract logistics/transport service provider focused on Chinese domestic market in a branch/regional operations management role with team and P&L responsibility

• Commercial, client exposure to senior management levels in direct key account ownership role with proven client maintenance & development record

• Extensive experience in domestic trucking & knowledge of market rates and practices with proven access to large pool of small and medium regional carriers.

• Additional experience in a shipper logistics/transport management role is a plus

• Actual hands-on usage experience of (or employment in) digital transport platforms is a plus

• Willingness to innovate, to learn and adopt new technology that will improve and often transform existing business practices.

• Analytical skills, detail oriented, proficient in preparing and running business reviews & solutions/proposals

• Ability to maintain complex stakeholder relationships & create buy-in for new concepts

• Self-motivated, able to work independently & to persevere in pursuing objectives

• Effective communication & leadership skills

• Willing to travel in region and domestically

• College/University degree

• Fluent English 

岗位: 销售经理 （全程服务）

上级: 销售总监 

地点: 上海

职责和责任

•了解客户的价值主张，协调oTMS的技术、资源和服务团队，以满足客户的价值主张

•负责物流项目销售目标达成和潜在客户开发

•维护和发展可持续的客户关系

•及时收集市场、竞争企业、客户动态，把控市场发展风向

•与客户高级管理人员建立并建立关系，并作为最值得信赖的合作伙伴

•在客户会议、需求研讨会和发现会议上处理客户异议和解释解决方案的过程

•确定项目成功和客户价值实现的风险、资源分配和时间表

技能和规范

•5年以上供应链、物流行业销售经验，有FMCG、工业品、合同物流行业背景者优先

•对行业未来趋势,客户物流需求变化敏感,认同技术驱动业务进化

•对于新事物,新技术具有强烈的好奇心,并且具备快速学习的能力

•善于发现客户需求，维护客户关系。具有演示系统和满足客户需求的能力

具有较强的沟通能力，较强的研究能力，客户关系维护

•有发起新产品、新业务孵化及推广经验者尤佳

•能适应复杂，快节奏的工作环境

•富有能量，敢于接受挑战• 熟悉物流市场，物流的各个环节，从底层运力管理到大客户管理都有经验。

岗位: 物流项目驻场

上级: 物流经理

地点: 绍兴新昌

职责和责任

• 管理项目现场的车辆和司机，处理现场异常及车辆在途异常。

• 协调客户仓库及物流部，确保每日的准时装载。

• 收集、整理、核对承运商的回单，并按客户要求完协助成回单和账单。

• 处理客户投诉及司机结费相关的投诉。

• 协助公司对承运商及司机培训，并推进微信或APP的使用。

技能和规范

• 最好有驾照并可以驾驶车辆

• 3年以上的物流运输行业的经验

• 25-38岁

• 最好会当地方言，新昌本地人

岗位：物流专员

上级: 物流经理

地点: 上海

职责和责任

• 协助/负责订单及时录入系统及分配，信息回传（回单）管理

• 订单在途及异常（在途/货物）管理 

• 发送日常运营报告,总结项目优劣点

• 核对账单

供应商管理：

• 建立&考核项目KPI,及时发现问题 

• 定期业务回顾，制定改善计划(对大客户可制定项目持续改善计划)并跟进

• 制定承运商健康监控业务综合表现，为深入分析积累原始数据

• 承运商运作报告以反映项目运营情况

技能和规范

•3年以上国内公路运输相关工作经验；

•具备良好的计划、管理、沟通、协调能力；

•责任心强，自主性高，诚实、细致，有较强的团队合作意识

简历投递邮箱：HR@otms.com